Candidate reviewing a privacy notice on a laptop in a quiet office with job search documents beside it
Last updated: July 23, 2026

Privacy Policy

Your privacy matters. We believe in being upfront about what data we collect, why we need it, and how we keep it safe. Why should a job search platform be any less clear?

This policy applies to visitors, registered users, and job applicants who use Canal Street Ladder to search roles, build a resume, and track applications. It explains how we handle applicant data and user information under laws that may apply to you, including GDPR and CCPA.

Encrypted in transit and at rest No sale of personal data Resume data stays under your control
Read the policy Contact privacy support

Contents at a glance

A quick route to the parts you need. Want the short version first?

Introduction & scope
Information we collect
How we use and share your information
Your rights and choices
Data security and retention
How to reach us

Introduction & Scope

Clear terms. Clear expectations. That’s how trust starts, isn’t it?

This privacy policy explains how Canal Street Ladder collects, uses, stores, and protects personal information when you visit our site, create an account, use the resume builder, submit an application, or track the status of roles you’ve applied for.

We aim to keep things simple and specific. If you’re in the European Economic Area, California, or another region with similar privacy laws, we’ll handle your data in line with applicable legal requirements, including principles recognised under GDPR and CCPA.

The policy covers both candidate activity and visitor interactions. Read it carefully. If anything feels unclear, our team can explain how a feature works and what data it touches.

Effective as of the date shown above Applies to visitors and registered users Built for legal transparency

Information We Collect

What do we ask for, and why?

Some details come directly from you. Other details are collected automatically as you use the platform. We only gather what helps us run the service, improve job matching, and keep accounts secure.

Personal identification data

Name, email address, phone number, account credentials, and similar contact details.

Professional data

Resume content, work history, skills, education, saved searches, and application activity.

Usage data

IP address, browser type, device information, pages visited, and session activity.

Cookies and analytics

We use cookies and similar tools to understand performance and improve the candidate experience.

A quick distinction

  • Voluntary data: what you type into forms, upload, or edit in your account.
  • Automatic data: technical and usage signals collected when you browse.
  • Resume content: fully user-controlled, and you can update or delete it.

How We Use and Share Your Information

Why is your information processed at all?

We use personal information to provide the platform, recommend relevant vacancies, support your applications, notify you about status changes, and protect the service from misuse. That’s the practical side.

When you choose to apply for a job, we share the materials required for that application with the employer or hiring partner you selected. We also rely on trusted service providers for hosting, analytics, and security support, but they’re bound by strict obligations and can’t use your data for their own advertising.

We never sell personal data to advertisers or data brokers. Full stop. We may use aggregated, anonymised information for reporting, product improvement, and labour-market insights that can’t identify you.

Curious about the exact data path for a saved application? We can explain it, step by step.

Your Rights and Choices

You’re not stuck with a silent profile.

  • Access: Ask us what personal data we hold about you.
  • Rectification: Correct inaccurate or incomplete information.
  • Deletion: Request removal of data, subject to legal and operational limits.
  • Portability: Request a copy of certain data in a structured format.
  • Restriction or objection: Limit some types of processing where the law allows it.
  • Marketing choices: Opt out of promotional emails at any time using the unsubscribe link.

How to exercise a right

Use your account settings if the option is available. You can also email us or send a written request to our Grand Rapids office. Which route is easiest for you?

Privacy requests: info@canalstreetladder.com

Cookies and communications

You can manage cookies through your browser settings and, where available, a preference centre. For marketing emails, just use the unsubscribe link. Simple.

If you’d rather write, send your request to US 131, Grand Rapids, Michigan 49504, US.

Data Security and Retention

Security is a habit, not a headline. What does that look like here?

Encryption

We use SSL/TLS in transit and encryption controls for stored sensitive data.

Access controls

Access is limited to authorised staff and reviewed as part of routine security governance.

Monitoring and audits

Regular checks help us identify vulnerabilities before they become incidents.

Breach response

If a qualifying incident occurs, we’ll notify affected users and authorities as required by law.

We keep your data while your account remains active or for as long as needed to deliver the service, maintain records, comply with law, or resolve disputes. After deletion, some application activity may remain in anonymised form so we can improve reporting without tying it back to you.

Our services aren’t intended for anyone under 16. We don’t knowingly collect personal information from children, and if we learn that we have, we’ll act promptly to remove it.

Need a copy, correction, or deletion request?

We’ll help you handle it. Send us a message and we’ll respond as quickly as we can, because privacy requests shouldn’t feel like a maze.

Email us Visit contact page

Mailing address

US 131
Grand Rapids, Michigan 49504
US

Phone

+1 305 469 2440

Email

info@canalstreetladder.com